Privacy policy

heeher.com (hereinafter referred to as "we") recognizes the importance of user privacy and is committed to protecting the personal information you provide when using our online grocery shopping service. This Privacy Policy will clearly explain how we collect, use, store, and protect your personal information, as well as your related rights. Please read and understand this Privacy Policy carefully before using our services.

To complete a grocery transaction, you will need to provide your delivery address (including the recipient's name, contact number, and address details), payment information (such as the last 4 digits of your bank card number and payment platform account information; we do not store sensitive payment information such as your full bank card password). Additionally, your order information (product name, quantity, price, order time, and order status) will be automatically recorded for order processing, logistics delivery, and after-sales follow-up. When you browse our website, search for grocery products, view product details, or participate in promotions, we collect data such as your device information (such as device model, operating system, IP address, and browser type), browsing history (such as product categories viewed, duration of visit, and click paths), and search keywords. This information is anonymized and used solely to optimize website display, recommend grocery products that meet your preferences, and enhance your shopping experience.

Information Protection Measures: Internal personnel are strictly restricted from accessing user information. Only personnel in necessary positions are authorized to access relevant information within their job scope, and all personnel with access are required to sign a confidentiality agreement. We provide regular employee privacy protection training to enhance privacy awareness. Your personal information will be stored on servers that meet security standards and retained only for the period necessary to fulfill the purposes outlined in these terms. After that period, it will be deleted or anonymized in accordance with the law (for example, order information will be retained for one year after the transaction is completed for post-sales tracking purposes, after which personally identifiable information will be deleted).

If you no longer use our services, you may request to cancel your account. Upon account cancellation, we will delete your personal information (except for information required by law, such as for compliance audits). You can request this through the "Help Center - Account Cancellation" section of our website or by contacting customer service. If you do not wish to receive marketing communications from us, such as product recommendations and promotions, you may disable these notifications in your account's "Message Settings" or notify us through our email address. We will cease sending you such communications.

We will update this Privacy Policy from time to time based on legal revisions, business adjustments, or technological developments. Updated terms will be prominently posted in the "Privacy Policy" section of the pemboran.com homepage, and notifications will be sent to your account-linked email address (important updates will be sent via separate SMS notifications). This notice period will be no less than 7 days.

If you continue to use our services after these terms have been updated, you will be deemed to have agreed to the updated terms. If you do not agree to the updates, you may stop using our services and request account cancellation. We will process your submitted personal information in accordance with the original terms until your account cancellation is complete.