Contact us

To facilitate quick assistance with purchase inquiries, order follow-up, and after-sales feedback, we offer the following diverse communication channels. Please choose the most convenient method for your needs:
For personalized inquiries, complex feedback, or potential partnerships, please email our dedicated customer service email: service@heeher.com
Services include product details (e.g., storage box dimensions, kitchenware materials), order modifications/cancellations, logistics issue inquiries, after-sales service assistance, and store improvement suggestions.
The "Help Center" section on our website aggregates frequently asked questions (e.g., order modifications, shipping coverage, after-sales policies, etc.), providing a priority for answers. We also support online order status tracking, allowing you to track the progress of your purchased items in real time. Order/After-sales Inquiries: Please include your order number, contact information, and specific question (e.g., "Order number XXX, inquiring about logistics progress") in your email to help us quickly locate the information and resolve the issue.

Partnership Inquiries: If you have inquiries about corporate procurement, co-branding, or other collaborations, please mark "Partnership Inquiry" in the email subject line and briefly describe the potential collaboration. We will arrange a dedicated contact person to respond within 1-2 business days.